Chauffeur Terms and Conditions

Terms & Conditions – H & J Logistics Limited t/as Olympex Global (Chauffeurs Service)

1 By placing a booking at H & J logistics t/as Olympex Global, the client is presumed to have agreed to these terms and conditions.

2 Request for services should preferably be made a minimum of 12 hours in advance for any online booking. 

3 All prices are excluding VAT charged at 20%

4 Credit card & Debit card payments are subject to a 3% surcharge.

5 Credit accounts are available with a 14 day from date of invoice payment requirement.

6 Customers should request confirmation of any cancellation by email when cancelling any pre-booking. Our cancellation charges are as follows:

Heathrow Pick-ups:

If you cancel 2 or more hours before the flight arrives we will refund the full fare.

If you cancel less than 2 hours before the flight arrives the full fare is retained/invoice payable.

Non-Heathrow Pick-ups (inside M25):

If you cancel 4 or more hours before the pick-up we will refund the full fare

If you cancel less than 4 hours before the pick-up the full fare is retained/invoice payable.

Non –Heathrow Pick-ups (outside M25):

If you cancel 6 or more hours before the pick-up time we will refund the full fare.

If you cancel less than 6 hours before the pick-up the full fare is retained/invoice payable.

Making changes the day before your booking
If you need to change or cancel your booking the day before please let us know by 6pm the latest. Any changes made after 6pm may be chargeable.

7 H & J Logistics limited t/as Olympex Global cannot be held responsible for any delays caused by traffic congestion, weather condition, road works or incidents on roads or vehicle mechanical failure.

8 Unless otherwise instructed by the customer, the chauffeur will travel by the route considered most appropriate on the day.

9 All vehicles are fully insured and covered under a comprehensive hire and reward insurance policy, as required by British law. Whilst every care is taken, customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

10 The company reserve the right (and delegates to its chauffeurs the right)to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the passenger/s.

11 The company cannot carry passengers who are deemed to have ‘celebrity status’.

12 A reasonable amount of ordinary luggage is allowed, but luggage which in the opinion of the chauffeur amounts to an excessive weight will not be carried.

13 To avoid being billed for a ‘no-show’, customers should not leave the pick-up location without first communicating with H&J logistics T/as Olympex Global on 08443180777.

14 Customers will be held responsible for any damage to vehicle, fitting or equipment, through negligence, misconduct or any default of the customer or passenger/s carried therein.

15 Additional charges apply for extra services. Extras include airport meet and greet, waiting time, use of mobile phone, parking fees, additional stops, supply of baby seats and optional gratuity. Tariffs are available on request.

16 A 15 minute grace period is allowed on pick-ups other than at airports, waiting time after this time is calculated retrospectively to the original pick-up time at the applicable waiting time tariff.  60 minute grace periods is allowed at airports as part of the meet and greet service. Waiting time and additional car parking costs are charged after this time at the applicable rate.

17 Fares on the following public holidays are charged at fare and a half. Christmas Day, Boxing Day, New Year’s Eve (after 8pm) and New Year’s Day (before 8am).

18 The company reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.

19 H&J Logistics Ltd t/as Olympex Global vehicle(s) and sub-contracted vehicles are fully insured (please request specific insurance limitations and details if required) for passenger and third party claims. However, we shall not be held responsible/liable for any loss/damage to passenger’s property.